Shipping Policy
Below, we've detailed our shipping policies so you've got a better understanding of what to expect.
A note about free shipping:
Currently all orders are eligible to receive free shipping via standard ground delivery service, chosen by Vera Coffee Solutions, to the 48 contiguous states. You may select a specific delivery service, upgraded shipping speeds, and other delivery services and options for an additional fee at the time of checkout.
Order Fulfillment
We ship all in-stock items within 24 hours of order completion (except on the weekends). Lead times vary and are listed on product pages according to the manufacturer but average between 1-2 weeks on most machines.
Shipping options
Standard Delivery:
Our shipping partners offer standard ground-based delivery service with delivery times ranging from 3-7 business days after shipment. UPS Ground® is our preferred shipping partner for this delivery method. In some cases we may use FedEx Ground®, FedEx Home Delivery®, or USPS Parcel Post®. Items marked as eligible for our free shipping offer will be shipped with standard delivery service. Other delivery services and options will incur additional fees. Once an order has been shipped we cannot change the delivery service while the package is in-transit.
Two-day expedited delivery:
Our shipping partners offer two day expedited delivery options, guaranteeing in most cases to arrive at your location two business days after shipment. UPS 2nd Day Air® service is typically used for our two-day expedited shipments. In select cases we may offer two-day or three-day expedited delivery service through FedEx 2Day®, USPS Priority Mail®, or other parcel carrier of our choice. Two-day expedited delivery is available for an additional fee. See the shipping options during checkout or contact our office by telephone at (475) 298-3354. Once an order has been shipped we cannot change the delivery service while the package is in-transit.
Delivery OPTIONS
Signature confirmation:
Our shipping partners offer extra security by ensuring the delivery is accepted with a signature rather than leaving the package unattended at the delivery location. An extra fee may apply for this service.
Shipment tracking information:
Once your order has been fulfilled, we will send tracking information by email. The email message will contain the name of the carrier, along with the tracking number(s) for your shipment and the carrier’s contact information. You may contact us at anytime with questions about the status of your order by email hello@veracoffeesolutions.com or by phone (475) 298-3354
Damage claims:
Items shipped by parcel carriers will at times incur damage during transit. If you notice significant damage to the packaging, we encourage you to review the condition of the item before receiving the shipment. This procedure is not always possible, particularly at non-commercial delivery locations where the shipment may be dropped-off without signature confirmation. If the damage is discovered after the shipment has been delivered, please contact our office by phone at (475) 298-3354 to discuss your options. In most cases we can ship a replacement item at no-charge and handle the damage claim with the carrier directly. Certain limitations apply on high-value items. Call our office at (475) 298-3354 if you have further questions about our small parcel damage claim procedure.
Return Policy
Return Policy Best Practices
- Items should be returned in the original manufacturer's packaging with all parts and accessories.
- Items should be returned in "Good" condition; Clean, functional, and free of dent's chips, smells, stains, defects, etc.
- Consumables (Filters, Cleaners, etc.) should be unopened.
- All items should be returned within 30 days of delivery.
How does the refund work?
Items returned under our Return Policy will be refunded the original purchase price of the item(s). Any shipping costs you paid will not be refunded. Items that require cleaning, new packaging, parts, or do not meet the requirements of the Return Policy, may carry a restocking fee of up to 20%. Refunds will be processed within 14 business days after the item has been received in our warehouse.
Who is responsible for return shipping costs?
Return shipping is the responsibility of the customer. Feel free to choose the shipping-carrier that’s most convenient for you (UPS, USPS, FedEx, DHL, ect.). Please note: we recommend insuring your shipment to protect against loss or damage as we can't issue refunds for items that are damaged in transit.
How does the refund work?
Items returned under our Return Policy will be refunded the original purchase price of the item(s). Any shipping costs you paid will not be refunded. Items that require cleaning, new packaging, parts, or do not meet the requirements of the Return Policy, may carry a restocking fee of up to 20%. Refunds will be processed within 14 business days after the item has been received in our warehouse.
How do I set up a return?
- Reach out to us as soon as you can either by email or phone with your order information: hello@veracoffeesolutions.com or by phone (475) 298-3354.
- Affix or write your the return authorization number we give you on the outside of the shipping box. Be sure to avoid making any markings on the product packaging.
- Ship to the following address:
Vera Coffee Solutions
480 Barnum Ave
Unit 4201
Bridgeport, CT 06608